Return and refund policy

Last updated: 01-07-2026

We want you to be happy with your purchase. This policy explains your rights and our process for returns and refunds, in line with EU consumer protection law.

Your right of withdrawal (unopened items)

As a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, provided the item is unopened and its seal is intact.

To exercise this right, contact us at [insert contact email] within 14 days of receiving your order. We will confirm the return process with you.

Important exception: opened or used items

Due to the hygienic nature of fragrance products, we cannot accept returns of items that have been opened or used, or whose seal has been broken. This exception is permitted under EU consumer law (Article 16(e) of the EU Consumer Rights Directive) for goods that are sealed for health or hygiene reasons.

In practice, this means:

• Unopened, sealed products: eligible for return within 14 days of receipt
• Opened, used, or unsealed products: not eligible for return, under any circumstances

We recommend inspecting your order carefully before opening or using the product.

Return costs

Return shipping costs are not free and vary depending on your location. If you wish to return an eligible (unopened, sealed) item, please contact us first at [insert contact email] so we can confirm eligibility and inform you of the applicable return shipping cost for your location. Please do not send items back without contacting us first, as unauthorized returns may not be processed.

Damaged or incorrect items

If your order arrives damaged, faulty, or if you received the wrong item, please contact us within [insert number, e.g. 48 hours] of delivery at [insert contact email] with your order number and photos of the issue. In this case, this is not treated as a standard return, and we will work with you on a resolution at no cost to you.

Refunds

Once we receive and inspect your eligible returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 14 days.